Terms of Service

Conditions for using Lunara and the rights and obligations of the Operator and users.

Article 1. Purpose

These Terms govern the conditions for using the mobile application Lunara (the "Service") provided by Lunara Inc. (the "Operator") and the rights and obligations of the Operator and users.

The Operator's information is as follows.

Article 2. Definitions

1. "Service" means the app and related backend providing travel-itinerary and packing-list management, AI travel assistance, travel-information search, and community features such as profiles, posts, comments, meetups and messages.
2. "User" means a person who uses the Service under these Terms.
3. "Member" means a person who creates an account through social login and uses features requiring login.
4. "User Content" means posts, comments, photos, videos, profiles, messages, reports, travel inputs and other content that a user creates, uploads or sends.
5. "AI-generated Information" means itineraries, recommendations, guidance and conversational responses generated by an AI model from user inputs and permitted personalization context.

Article 3. Effect and amendment of these Terms

1. These Terms take effect when posted in the app or on the Operator's official webpage and the necessary consent has been obtained.
2. The Operator may amend these Terms without violating applicable law and will announce the changes and effective date on the Service's initial screen or a linked screen at least 7 days before they take effect. Changes disadvantageous to users will be announced at least 30 days in advance and individually notified by email or similar means.
3. Material changes requiring consent will be subject to separate consent under applicable law and the Service's procedures.

Article 4. Service and accounts

1. Some features, including travel planning and viewing content, are available without an account.
2. Some features require login, including server synchronization, community posting, reactions and messages, media uploads and AI conversation history.
3. Members must manage the security of their social login accounts and devices and notify the Operator if they discover unauthorized account use.
4. The Service offers both free features and paid services. Paid products, prices, payment, cancellation and refund terms are set out in Article 4-2.

Article 4-2. Paid services

Korean legally operative text (translated)

1. Lunara offers the following paid products. These are South Korea storefront prices and include value-added tax.

• Lunara Crescent subscription: KRW 4,900 per month. It includes up to 5 trip itineraries and up to 150 Aurora chats each month.
• Lunara Fullmoon subscription: KRW 9,900 per month. It includes up to 10 trip itineraries and up to 400 Aurora chats each month, and up to 3 full itinerary rebuilds each month.
• One-time product: KRW 1,000. It adds one trip itinerary and 30 Aurora chats together and does not renew automatically.
• Trial: it starts when the user selects it on the subscription screen, is available once per account, and carries no charge. For 10 days from that start it includes up to 3 trip itineraries, up to 50 Aurora chats, and one full itinerary rebuild. If the trial is not selected, or after it ends, up to one trip itinerary and up to 10 Aurora chats are available each month.

2. The product name, subscription period, currency, taxes, and total price shown on the purchase screen apply to the transaction. Material changes to price or paid-service terms will be disclosed in advance, and consent will be obtained when required by law or store procedure.
3. A subscription renews automatically every month from the purchase date. Unless it is cancelled before the store's renewal deadline, the next period is charged to the registered payment method. Cancellation and payment-method changes are handled in the App Store or Google Play account settings. Access continues through the already-paid period after cancellation.
4. The store processes payment and issues the receipt. A purchase may be restored with the same store account after changing devices or reinstalling the app.
5. Under Article 17 of Korea's Act on the Consumer Protection in Electronic Commerce, a consumer may withdraw within seven days from the later of receiving the written contract information or commencement of supply. Withdrawal may be restricted for the portion of digital content whose supply began after prior consent and confirmation, but an unprovided portion of divisible content remains withdrawable. If the service differs from its advertisement or contract, withdrawal is available within three months from supply and within 30 days from when the difference was or could have been known.
6. Refunds are requested and processed under the policy and procedure of the store where the purchase was made. Statutory withdrawal, refund, and damages rights are not limited by a store policy. For payment-verification or entitlement issues, contact support@travellunara.com.
7. A minor must obtain consent from a legal representative before purchase. A contract made without that consent may be cancelled by the minor or legal representative under applicable law.
8. A material change or discontinuation of the paid service's core features, usage limits, or availability will be announced and individually notified at least 30 days in advance with the reason, effective date, and available user action. If an already-paid service can no longer be supplied, the unused portion will be refunded or an equivalent remedy will be provided under applicable law and store policy.
9. The applicable store terms also govern store payment processing. Where they conflict with these Terms, the store terms govern payment processing, without limiting any mandatory right that is more favorable to the user.

English translation

The Korean text above is the legally operative version. This English translation is provided for convenience. If the two versions differ, the Korean text controls to the extent permitted by applicable law.

1. Lunara offers the following paid products. These are South Korea storefront prices and include value-added tax.

• Lunara Crescent subscription: KRW 4,900 per month. It includes up to 5 trip itineraries and up to 150 Aurora chats each month.
• Lunara Fullmoon subscription: KRW 9,900 per month. It includes up to 10 trip itineraries and up to 400 Aurora chats each month, and up to 3 full itinerary rebuilds each month.
• One-time product: KRW 1,000. It adds one trip itinerary and 30 Aurora chats together and does not renew automatically.
• Trial: it starts when the user selects it on the subscription screen, is available once per account, and carries no charge. For 10 days from that start it includes up to 3 trip itineraries, up to 50 Aurora chats, and one full itinerary rebuild. If the trial is not selected, or after it ends, up to one trip itinerary and up to 10 Aurora chats are available each month.

2. The product name, subscription period, currency, taxes, and total price shown on the purchase screen apply to the transaction. Material changes to price or paid-service terms will be disclosed in advance, and consent will be obtained when required by law or store procedure.
3. A subscription renews automatically every month from the purchase date. Unless it is cancelled before the store's renewal deadline, the next period is charged to the registered payment method. Cancellation and payment-method changes are handled in the App Store or Google Play account settings. Access continues through the already-paid period after cancellation.
4. The store processes payment and issues the receipt. A purchase may be restored with the same store account after changing devices or reinstalling the app.
5. Under Article 17 of Korea's Act on the Consumer Protection in Electronic Commerce, a consumer may withdraw within seven days from the later of receiving the written contract information or commencement of supply. Withdrawal may be restricted for the portion of digital content whose supply began after prior consent and confirmation, but an unprovided portion of divisible content remains withdrawable. If the service differs from its advertisement or contract, withdrawal is available within three months from supply and within 30 days from when the difference was or could have been known.
6. Refunds are requested and processed under the policy and procedure of the store where the purchase was made. Statutory withdrawal, refund, and damages rights are not limited by a store policy. For payment-verification or entitlement issues, contact support@travellunara.com.
7. A minor must obtain consent from a legal representative before purchase. A contract made without that consent may be cancelled by the minor or legal representative under applicable law.
8. A material change or discontinuation of the paid service's core features, usage limits, or availability will be announced and individually notified at least 30 days in advance with the reason, effective date, and available user action. If an already-paid service can no longer be supplied, the unused portion will be refunded or an equivalent remedy will be provided under applicable law and store policy.
9. The applicable store terms also govern store payment processing. Where they conflict with these Terms, the store terms govern payment processing, without limiting any mandatory right that is more favorable to the user.

日本語訳

法的効力を有する本文は上記の韓国語版です。この日本語訳は便宜のために提供します。両者に相違がある場合、適用法令で認められる範囲で韓国語版が優先されます。

1. Lunaraは次の有料商品を提供します。以下は韓国ストアでの付加価値税込み価格です。

• Lunara Crescent購読：月額4,900ウォン。毎月、旅行日程を5回まで作成でき、Auroraとの会話を150回まで利用できます。
• Lunara Fullmoon購読：月額9,900ウォン。毎月、旅行日程を10回まで作成でき、Auroraとの会話を400回まで利用できます。日程全体の作り直しは毎月3回まで利用できます。
• 単品：1,000ウォン。旅行日程1回とAuroraとの会話30回をあわせて付与し、自動更新はありません。
• 体験：購読画面で体験を選択した時点で開始し、1アカウントにつき1回のみ利用でき、別途の決済はありません。開始日から10日間、旅行日程を3回まで作成でき、Auroraとの会話を50回まで、日程全体の作り直しを1回利用できます。体験を選択しない場合および体験終了後は、旅行日程を毎月1回、Auroraとの会話を毎月10回まで利用できます。

2. 実際の決済には、購入画面に表示される商品名、購読期間、通貨、税金および合計金額が適用されます。価格または有料サービスの重要な条件を変更する場合、法令およびストアの手続に従って事前に通知し、必要な同意を得ます。
3. 購読は購入日を基準に毎月自動更新されます。ストア所定の更新期限までに解約しない場合、登録された決済手段に次の期間の購読料が請求されます。解約および決済手段の変更はApp StoreまたはGoogle Playのアカウント設定で行えます。解約後も支払済み期間の終了までは利用できます。
4. 決済および領収書の発行は購入したストアが処理します。端末変更または再インストール後は、同じストアアカウントで購入の復元を申請できます。
5. 韓国の「電子商取引等における消費者保護に関する法律」第17条により、契約内容の書面を受け取った日または有料サービスの提供開始日のいずれか遅い日から7日以内に申込みを撤回できます。ただし、事前の同意および確認を経て提供が始まったデジタルコンテンツの部分は撤回が制限される場合があり、分割可能なコンテンツの未提供部分は撤回できます。表示・広告または契約と異なる場合、提供日から3か月以内かつその事実を知った日または知り得た日から30日以内に撤回できます。
6. 返金は購入したストアの手続およびポリシーに従って申請・処理されます。ストアポリシーにかかわらず、適用法令で保障される申込みの撤回、返金および損害賠償の権利は制限されません。決済確認または利用権限の反映に問題がある場合はsupport@travellunara.comまでお問い合わせください。
7. 未成年者は法定代理人の同意を得て購入する必要があります。同意なく締結した契約は、適用法令に従い未成年者または法定代理人が取り消すことができます。
8. 有料サービスの中核内容、利用上限または提供を重大に変更・終了する場合、変更内容、理由、施行日および利用者が取れる措置を30日前から告知し、電子メール等で個別通知します。支払済みサービスを提供できなくなった場合、適用法令およびストアポリシーに従って未利用部分を返金するか、これに相当する措置を行います。
9. ストア決済には該当ストアの利用規約も適用されます。本規約とストア条件が抵触する場合、決済処理にはストア条件が適用されますが、利用者により有利な強行法規上の権利は制限されません。

Article 5. Age and consent

1. Users under 14 years of age may not create a member account.
2. The Service requests the user's birth year to verify age. Because a full date of birth is not collected, users near the age boundary may be restricted conservatively.
3. Aurora personalization (AI features) is how the Service provides tailored itineraries and recommendations by default, and at sign-up personalization consent and cross-border transfer consent are obtained separately. Turning personalization off is implemented to update the device setting only after the server processing-stop request succeeds, and while it is off Aurora gives only general recommendations without your preferences. The server implements disabling personalization and deleting AI source events, feedback, learned preferences, relevant history and memory. To delete all existing conversation history, use account deletion or contact the Operator (code checked 2026-09-14). Turning it off is a single button on the personalization screen in Settings, and the off and on-again round trip was verified on a real device on 2026-09-22.

Article 6. AI-generated information

1. AI-generated information is reference material to help plan travel and may be inaccurate or differ from reality.
2. Before making important decisions involving bookings, payments, entry, visas, safety, medical care or law, users must check up-to-date information from official sources.
3. Users must not include unnecessary personal information, other people's secrets, payment information or sensitive information in AI inputs.
4. The Operator works to improve the accuracy, completeness and currency of AI-generated information but does not guarantee them. Limitations on the Operator's liability apply only to the extent permitted by applicable law.

Article 7. Intellectual property and User Content

1. Copyright and other intellectual property rights in the Service and its content, including articles, photo arrangements and compilations, designs, logos, illustrations, software and databases, belong to the Operator or the rightful owners.
2. Users may use Service content for personal travel purposes. Without the Operator's prior consent, they may not commercially reproduce, distribute, transmit, display, automatically collect (crawl or scrape), create derivative works from, or otherwise commercially use it.
3. Rights in User Content generally belong to the user who created it.
4. Public profiles, posts, comments, photos, videos, likes, follows and meetup participation may be visible to other users within the Service.
5. DMs are provided only to conversation participants, but authorized personnel may process them on a limited basis where necessary for reports, safety responses or legal obligations.
6. Users grant the Operator a non-exclusive, royalty-free license to reproduce, transmit, display and store User Content to the extent necessary to operate, display, deliver, back up and review the Service's content. This license is used only to operate the Service and ends when the user deletes the content or account. However, copies already sent to other users, legally required records and backup copies may remain until their retention periods end. The Operator does not use User Content for unrelated third-party provision or separate commercial purposes.
7. Deleting a post or account starts deletion procedures for associated server data and media. Reports may be retained for safety measures and dispute handling after the reporter's identifier is removed.

Article 8. Prohibited conduct

Users must not engage in the following conduct.

1. Posting or sending content involving illegality, violence, sexual exploitation, harm to minors, harassment, hate, impersonation, fraud, privacy violations or copyright infringement
2. Disclosing or collecting another user's personal information or location without consent
3. Spam, automated abuse, abnormal requests, bypassing or reverse-engineering Service, account or API security, or interfering with Service operations
4. Infringing the intellectual property, image rights or other rights of the Operator or a third party
5. Uploading photos, videos or text for which the user has no rights
6. Using AI or external search results for unlawful acts or to harm others

Article 9. Reports and usage restrictions

1. Users may report violations involving posts, comments, accounts, meetups and DMs.
2. The Operator may review reports, automated checks and legal requests and take necessary action, including limiting visibility or deleting content, restricting features, suspending accounts or terminating accounts.
3. Urgent safety reports and records required by law may be retained after account deletion with identifying information minimized.
4. Appeals and inquiries about actions are accepted at support@travellunara.com. The Operator reviews the submission and replies with whether the action is upheld or changed and the reasons. Requests to access, correct, delete or suspend processing of personal information are acted on within 10 days under applicable law. If action is deferred or refused, the reasons and appeal method will also be provided.

Article 10. External services

1. The Service may use external services including Supabase, Cloudflare, Anthropic, Google and YouTube, Kakao, Mapbox, Unsplash, Apple, Sentry, RapidAPI and AeroDataBox, Open-Meteo, Trip.com, Klook, KKday, Naver, and OpenTable.
2. Some features may be limited by external-service outages, policy changes or information accuracy.
3. Transactions entered into through external links or map, booking or flight-query results are between the user and the relevant provider. Unless identified as a party to the transaction, the Operator is not a party to it.
4. The scope of personal information processed by external services is described in the Privacy Policy.
5. Identifiers for click and conversion measurement and affiliate parameters are added to some booking links. If a booking or purchase is completed through such a link, the Operator receives an affiliate commission from the booking provider. Click and conversion logs are retained for 6 months for performance measurement and fraudulent-click prevention.
6. Affiliate relationships may affect the recommendations, ordering, and wording displayed by the Service. The Operator strives to provide useful information regardless of affiliate status, but displaying a particular provider does not always mean that it offers the best terms.
7. Affiliate commissions are paid to the Operator by the relevant booking provider. The affiliate network's (Travelpayouts) partner terms contain no clause about the amount paid by the end user, and any effect on the amount paid by the user is subject to each provider's terms of sale (checked 2026-09-22).
8. The information processed through affiliate links and the scope of cross-border transfers are described in Sections 1 and 5 of the Privacy Policy.
9. Bookings, payments, cancellations, and refunds are transactions between the user and the relevant booking provider and are governed by that provider's terms.

Article 11. Service changes and interruptions

1. The Operator may change or temporarily suspend part of the Service for reasonable reasons such as security, law, external-service outages or maintenance.
2. Foreseeable material changes or service termination will be announced in advance. Article 4-2, paragraph 8 applies to changes or termination of paid services. Urgent security incidents or outages beyond our control may be announced afterward.
3. If the Service ends, the Operator will announce the termination and reasons, how and by when to export server data, and the deletion schedule on the Service's initial screen at least 30 days before termination, and individually notify users by email or similar means.

Article 12. Account termination and deletion

1. Members may request account deletion in the app's settings.
2. When server account deletion succeeds, deletion proceeds for the account's associated profile, preferences, posts, comments, reactions, meetups, DMs and AI records.
3. Reports may be retained after the reporter's identifier is removed. Backups, caches and external processors' copies may be deleted later under their respective retention policies.
4. Deleting public R2 media also requires the production media-deletion and retry pipeline to operate normally. That deletion queue, retry job and cache purge setting are deployed on the production server (deployment checked 2026-09-22).
5. Deleting a Lunara account does not cancel a subscription purchased on the App Store or Google Play. The store holds the subscription contract and the payment method, so the subscription fee continues to be charged unless it is cancelled separately in the store account settings. Please cancel the subscription in the store before deleting the account.

Article 13. Liability and disclaimers

1. The Operator is liable under applicable law for damage caused to users by its willful acts or negligence.
2. Where natural disasters, telecommunications or external-service outages beyond the Operator's control, or circumstances attributable to the user make service provision difficult, the scope of liability is governed by applicable law.
3. Users must personally check destination safety, entry requirements, booking conditions and current operating information.
4. Nothing in these Terms limits user rights or Operator liability that cannot be excluded under applicable law.

Article 14. Governing law and dispute resolution

1. These Terms are interpreted under the laws of the Republic of Korea.
2. The parties will consult in good faith if a dispute arises. If it remains unresolved, it may be brought before the court with jurisdiction under applicable law.

Article 15. Business information and registrations

1. Information about the business operating the Service is as follows.

• Company name: 주식회사 루나라 (Lunara Inc.)
• Representative: Han Woo-cheol (한우철)
• Address: Room 505, Centa Tower, 68 Cheongsu 14-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea (Cheongdang-dong)
• Telephone: +82-10-2669-0678
• Email: support@travellunara.com
• Business registration number: 412-86-03903
• Internet domain: travellunara.com
• Hosting provider: Cloudflare, Inc.
• Mail-order business registration number: 2026-충남천안-2026 (registration authority: Cheonan-si)

2. When displaying or advertising for the purpose of receiving offers to transact in goods or services, the Operator displays together the company name and representative, address, telephone and email, mail-order business registration number and registration authority in paragraph 1.
3. If the information in paragraph 1 changes, the Operator will update its display in the Service without delay.

Article 16. Location-based services

1. The Operator has registered as a location-based service provider under Korea's Act on the Protection and Use of Location Information.

• Company name: 주식회사 루나라 (Lunara Inc.)
• Address: Room 505, Centa Tower, 68 Cheongsu 14-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea (Cheongdang-dong)
• Telephone: +82-10-2669-0678 · Email: support@travellunara.com
• Location-based service registration number: 1474 (authority: Broadcasting, Media and Communications Commission; accepted and registration certificate issued 2026-08-31)

2. The Operator provides the following location-based services.

• Nearby-place search and map display based on current location
• Routes and estimated travel times to places registered in an itinerary
• Destination and content recommendations based on current location

3. Before using personal location information to provide a service, the Operator specifies it in these Terms and obtains the location-information subject's consent. Consent may be withdrawn at any time while using the Service. Withdrawal disables only the relevant feature; other features remain available.
4. Personal location-information subjects may withhold all or part of consent to collection, use or provision, request access to or notification of records confirming use or provision of their location information, and request correction of errors. Requests are accepted at support@travellunara.com.
5. The Operator automatically records and retains in its location-information system records confirming the use or provision of personal location information. The retention period is 6 months.
6. Personal location information is used only to the extent necessary to provide the Service and destroyed without delay once its purpose is achieved. The Operator does not use it or provide it to third parties beyond the scope specified or disclosed in these Terms.
7. Where a guardian's consent is required, including for children aged 8 or younger, the guardian's consent is treated as the personal location-information subject's consent.

Supplementary provisions

• Notice date: 2026-09-23
• Effective date: 2026-09-23